Privacy policy

At Naqsh Luxe Kids, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with us.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details necessary to process your order
  • Order history

Automatically Collected Information

We may automatically collect certain information through cookies and similar technologies, including:

  • IP address
  • Browser type and device information
  • Pages visited and browsing activity
  • Referral sources
  • Location information based on IP address

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders.
  • Provide customer support.
  • Communicate regarding your orders and inquiries.
  • Send promotional offers and updates (only where permitted by law).
  • Improve our products, website performance, and customer experience.
  • Prevent fraudulent transactions and enhance website security.
  • Comply with legal obligations.

3. Shopify and Third-Party Services

Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that enables us to sell our products and services to you.

Your data may also be shared with trusted third-party service providers that assist us in operating our business, including:

  • Payment gateways
  • Shipping and courier partners
  • Marketing and analytics providers
  • Customer support applications integrated with our Shopify store

These service providers are only given access to the information necessary to perform their services.

4. Payment Information

Payments made through our website are processed securely through approved payment providers. We do not store complete credit or debit card details on our servers.

5. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences.
  • Improve website functionality.
  • Analyze website traffic and performance.
  • Deliver relevant advertising and marketing content.

You can control or disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

6. Marketing Communications

If you subscribe to our newsletter or provide your contact information, we may send promotional emails, SMS messages, or updates regarding our products and offers.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us directly.

7. Children's Privacy

Our products are intended for children; however, our website is designed for use by parents, guardians, and adults making purchases on behalf of children. We do not knowingly collect personal information directly from children under the age of 13.

If you believe that a child has provided personal information to us, please contact us so that we can remove such information.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure.

9. Data Retention

We retain your information for as long as necessary to fulfill orders, provide customer support, comply with legal obligations, resolve disputes, and enforce our agreements.

10. Your Rights

Subject to applicable laws, you may request to:

  • Access the personal information we hold about you.
  • Correct inaccurate information.
  • Request deletion of your personal information.
  • Withdraw consent to marketing communications.

To exercise these rights, please contact us using the details below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Naqsh Luxe Kids
Email: naqshluxekids@gmail.com
Website: www.naqshluxekids.com
Pakistan

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.